Service Manager

Job Title –Service Business Manager 

Key Responsibilities: 
Customer Obsession: 

1. Ensure Same Day Delivery (SDD), Time Estimate Adherence (TEA), and Final Approval 
   Adherence (FAA) performance as per RO targets.
2. Drive initiatives to enhance customer retention through proactive engagement and 
   service experience improvement.
3. Strengthen customer feedback mechanisms and ensure quick closure of customer 
   concerns.

Service Operations Excellence

• Monitor and improve Free to Paid Service (FS/PS) ratio at dealerships to meet the 7
  year retail target.
• Ensure adherence to standard service processes and enhance throughput across 
  workshops.
• Guide dealerships in implementing process improvement actions based on 
  performance analytics. 

Digital Adoption 

• Drive 100% implementation and usage of New DMS and Genie platforms across all 
  dealerships.
• Promote digital-first operations to improve service transparency, efficiency, and 
  customer convenience. 

Profitability Management

• Monitor and improve Service PBT (Profit Before Tax) for the Top 3 dealerships per RO.
• Work closely with dealership management to optimize manpower productivity, parts 
  margin, and service mix. 

Business Expansion 

• Achieve targets for key Service Programs and Allied Businesses, including: Shield (Extended Warranty) /RSA (Road Side Assistance)/Accessories from Workshop – Maximize conversion and revenue contribution.

Network Capability Development 

• Identify skill and process gaps within dealership service teams and drive targeted capability-building initiatives.
• Support new dealer onboarding and readiness for service business operations.