Sales Associate

About the Role
Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to Lenskart customers. She plays a pivotal role in driving the revenue achieved by the store.
Responsibilities
1) Customer focus
*Sales Associate is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up
*He/she will be involved in stock takes, maintaining sales floor standards, and other day-to-day
*He/she must possess a basic understanding of the POS system to ensure that the transactions are processed effectively
*He/she must be dedicated to customer satisfaction and must go beyond his means to resolve any concerns that the customer has
2)Product Recommendation
*With the information received from the Optometrist and the customer, he/she will present the customer with an optimal selection of products. This opportunity may be used to strike a conversation and convert it into sales
*He/she is expected to understand the unstated needs of the customer, ask relevant questions, and pick the right time to pitch the recommended solutions
3) Achieving sales targets & SOP Adherence
*Sales Associate is expected to achieve the assigned target for sales, eye-test conversion, and returns. He/she must follow all assigned SOPs diligently
*Post making the sale, he/she is responsible for coordinating with the customer for product pick up, after receiving due communication from the warehouse.
4)Store upkeep &Maintenance
*He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage
*He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly He/she must ensure the security of all Lenskart equipment and ensure there is no shortage of stock units or damage in the store

Personal attributes & competencies
*Minimum qualification: Graduation
*Minimum Experience- 1-year experience in any sales (Except tele-sales)
*Ability to build rapport and trusting relationships
*Ability to understand unstated needs of the customer and offer solutions
*Clear articulation and active listening skills
*Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation
*Ability to multitask and organize activities based on priority