Program Associate

Role Purpose

We are seeking a Project Associate for an internship assignment to support and drive ongoing AI-led Contact Centre automation initiatives. The individual will act as the central coordinator across Contact Centre Operations, MAI, and ADC teams, ensuring project milestones are achieved, stakeholders remain aligned, and deliverables are completed on schedule.

This role is ideal for an MBA fresher with a technology or engineering background who possesses strong communication, stakeholder management, and project execution skills.

 Key Responsibilities

• Support execution of ongoing Contact Centre automation and AI transformation projects.
• Coordinate with Contact Centre Operations, MAI, ADC, and other stakeholders to ensure timely completion of project activities.
• Track project plans, action items, dependencies, risks, and issues.
• Organize and facilitate meetings, workshops, and project governance reviews.
• Drive follow-ups with stakeholders and ensure closure of open actions.
• Assist in documenting business requirements, process flows, and project updates.
• Monitor implementation progress and highlight risks or delays proactively.
• Develop presentations, status reports, and leadership updates.
• Support testing, pilot execution, and rollout of automation initiatives.

 Candidate Profile

• MBA with Engineering, Technology, Computer Science, or related academic background.
• Freshers or candidates with up to 2 year of experience.
• Strong interest in AI, automation, customer experience, and business transformation.
• Excellent stakeholder management and interpersonal skills.
• Strong communication and presentation skills.
• Ability to work with cross-functional teams and manage multiple priorities.
• Proficient in PowerPoint, Excel, and project tracking tools.

 Critical Success Factors

• Ability to engage and collaborate effectively with Contact Centre, MAI, and ADC teams.
• Strong ownership and follow-through to drive projects to completion.
• Capability to coordinate across multiple stakeholders without direct reporting authority.
• Structured approach to project tracking, governance, and issue resolution.

Expected Outcome

Support successful delivery of ongoing Contact Centre AI and automation projects by ensuring effective stakeholder coordination, governance, tracking, and execution across all involved teams.