Phone Banking Officer

The Banking Backend Support at Digitide plays a crucial role in ensuring seamless operations within the banking sector by providing essential support to backend processes. This position requires effective communication and strong customer relationship management skills to address client needs and enhance service delivery.

Responsibilities:

Customer Support: Assist customers with inquiries and issues related to banking services.

Data Management: Maintain and update customer records in the CRM system.

Coordination: Work closely with other departments to ensure efficient transaction processing.

Reporting: Generate and analyze reports to identify trends and areas for improvement.

Problem Resolution: Address and resolve customer complaints in a timely manner.

Training Support: Assist in training new staff on backend processes and systems.

Required skills and qualifications:

Customer Relationship Management (CRM): Proficiency in using CRM systems to manage customer interactions.

Advanced Communication Skills: Ability to convey information clearly and effectively to clients and team members.

Coordination: Strong organizational skills to manage multiple tasks efficiently.

Confidence: Ability to handle challenging situations with poise and professionalism.

Experience: Up to 2 years required.