Customer Care Executive

Educational Qualification

• Graduate Freshers are eligible.
• Undergraduate candidates must have a minimum of 12 months of customer service experience.
• Undergraduate freshers may be considered only if they possess exceptional communication skills.
• Candidates should not have any examinations scheduled within the first four months of joining.

Exclusions

• Fresh graduates from B.Pharm, BCA, BA LLB, and B.Tech streams are not eligible for this requirement.
• Candidates from these educational backgrounds may be considered only if they possess 6–12 months of relevant customer service experience and meet the required communication standards.

Communication Requirement

• Strong verbal and written English communication skills are mandatory.
• Candidates must be proficient in both English and Hindi.
• English proficiency should be equivalent to Versant Level 4 or above.

Job Details

Designation

Customer Service Associate – Inbound/Upselling

Job Responsibilities

• Handle customer calls and provide accurate, timely resolutions to their queries and concerns over the phone.
• Identify and pitch pre-approved offers for which customers are eligible.
• Clearly explain offer benefits and terms to encourage customers to avail the offers.
• Ensure high levels of customer satisfaction and service quality.
• Follow company processes and compliance guidelines while handling customer interactions.

Employment Type

Permanent

Shift Details

• 6 Days Working
• Rotational Shifts between 8:00 AM and 8:00 PM
• 9 Hours Shift (including breaks)
• Weekly Off

Work Schedule

Male Employees (Work From Office)

• Rotational shifts between 8:00 AM and 8:00 PM

Female Employees (Work From Office)

• Rotational shifts between 8:00 AM and 6:00 PM

Note

• No leaves will be permitted during the first 4 months of employment.

Compensation & Benefits

Fresher Associates

CTC: ₹17,500 per month

• Basic Salary: ₹14,000
• Retention Bonus (RB): ₹2,000
• Travel Allowance (TA): ₹1,500

Experienced Associates

CTC: ₹18,500 per month

• Basic Salary: ₹15,000
• Retention Bonus (RB): ₹2,000
• Travel Allowance (TA): ₹1,500

Additional Earnings

• Performance-Based Incentives / Variable Pay (No Capping on Incentives)
• Monthly Service Bonus