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About this role
Job Posted OnApr 28, 2026
Required Skills
Education
Location
Delhi, India
Perks and Benefits
Job Description
Title: Hub Manager – Last Mile Delivery Location
Overview:
The Hub Manager will oversee daily operations at the last-mile delivery hub, ensuring smooth execution of delivery activities, timely dispatch of orders, and effective coordination with delivery executives and other teams. This role is critical to achieving customer satisfaction and operational efficiency.
Key Responsibilities:
1. Operational Management: Supervise and manage all aspects of hub operations, including inbound and outbound processes. Ensure timely dispatch and delivery of orders within SLA (Service Level Agreement). Optimize route planning and delivery schedules to maximize efficiency.
2. Team Management: Lead and manage a team of delivery executives and Hub staff. Allocate tasks, monitor performance, and ensure team productivity. Conduct regular training sessions to enhance skills and adherence to company policies.
3. Customer Satisfaction: Address and resolve customer issues or escalations promptly. Collaborate with the customer support team to improve delivery experiences.
4. Inventory and Resource Management: Maintain and track inventory levels for returns, replacements, Ensure adequate availability daily operations.
5. Compliance and Safety: Ensure compliance with company policies, procedures, and regulatory requirements. Implement safety measures to prevent accidents and ensure a secure working environment.
6. Reporting and Analysis: Monitor delivery success rate, turnaround time, and cost per delivery. Prepare daily/weekly/monthly reports on hub performance and operational metrics.
7.Qualifications and Skills: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field. 3-5 years of experience in last-mile logistics or hub operations management. Strong leadership and team management skills. Proficient in using logistics software and tools for tracking and reporting.
8. Excellent communication, problem-solving, and decision-making abilities. Ability to work in a fast-paced environment and handle high-pressure situations. -
Key Metrics to Monitor:
- On-time delivery rate.
- First-attempt delivery success rate.
- Cost per delivery.
- Customer satisfaction scores.
About the company
Licious
Manufacturing
1000+ employees
Licious began in 2015 when Abhay Hanjura and Vivek Gupta set out to transform a $55Bn category that was largely unbranded, inconsistent, and untouched by modern food standards. Their vision was simple - bring honesty, hygiene, and joy to meat and seafood buying in India. What followed was a category-defining shift powered by India’s only fully integrated 0–4°C cold chain, global FSSC 22000 certification, backward integration through bio-secure poultry farms, and rigorous control over freshwater fish and seafood. With five state-of-the-art processing centres and an annual capacity of 36,000 tonnes, Licious now serves India’s top metros - Bengaluru, NCR, Mumbai, Hyderabad, Pune, Chennai and Kolkata - through a strong online presence, expanding retail stores, and fast-growing quick commerce partnerships, including 30-minute delivery across major urban clusters. Over the years, the brand has reached 4.5 million customers, earning unmatched trust, quality leadership and a loyal following in a category long defined by guesswork.