Associate Customer Support Call Center

Applicant’s Specifications & Qualification:

• Good customer service skills 
• Good verbal communication(English)
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational shifts
• Candidate must be HSC cleared

1.      Graduates as fresher.(All Sem Marksheets and Passing Certificate, required for onboarding)

2.      Should possess basic communication skills in English, Hindi & good in regional language.

3.      Active listening (e.g., recognizing and addressing Customer objectives and needs, probing for information, minimizing repetition, reflective listening, etc.)

4.      General customer service and “soft” skills

5.      Multitasking (e.g., simultaneous screen navigation, talk & type, anticipating upcoming screen/data elements for next item in conversation, etc)

6.      Experience with PC concepts and usage

7.      Adequate typing skills